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    • Designed to locate subterranean
      infrastructures, we offer a free service that
      can be used by citizens, companies and
      municipalities of Québec.

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    •  | Guide
      • Things to keep in mind
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  • Home > Guide > Things to keep in mind
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    •   Tools

      Locate RequestEngineering RequestRelocate-RevalidationRequest Follow-upFAQ

       

      • Things to keep in mind
      • Colour Codes
      • Work Start Date
      • Excavation Site
      • Emergency Request (definition)
      • Procedure to Send a Request
      • Useful links
      • Our Newsletters

      May 2012
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      Did you know

       

      Info-Excavation processed over 140 000 requests in 2008?

      A minimum of three business days is required by the member companies to execute your locate request?  Plan ahead!

      That Info-Excavation is comprised of over one hundred member companies?

      There are allocated colour to each type of service? Please consult our colour codes section to know more.

      That you can start your work faster if there are no member companies situated in your work zone?

      That Info-Excavation has been in existence for aver 15 years?

      That more and more regions in Québec benefit from our ortho photo service?

      That you must call for all your emergency requests?

      That Info-Excavation is a member of the APISQ and of the Common Ground Alliance?

      That Info-Excavation is open 24 hours a day, 7 days a week?

      That placing your request on line if the most efficient way to do a request at Info- Excavation?

      That a locate request is valid for 30 days?

      That a representative from Info- Excavation is available to come to your work place  to coach you?

      That Info-Excavation has been ISO certified for 10 years?

      That Info-Excavation is now certified ISO 9001:2008?

      That Info-Excavation is accessible all across north America via a toll free number?

      That Info-Excavation has safe guards inpl ace in case of equipemtn failure to maintain essential service?

      That you can ask for an engineering request?

      That Info-Excavation’s member companies have over 20 000 km of underground conduits all over the province?

      That 35% of our requests are placed by using our web site?

    • Things to keep in mind

      • This is a free service.
      • Info-Excavation is a non-profit organization.
      • Not all underground network owners are members of Info-Excavation. Please consult our membership list.
      • You must submit your request at least three (3) business days before your work start date.
      • Requests are processed within three (3) business days of their reception or in function of the work start date during busy periods (April to June and August to October).
      • Once received, your request will be valid for 30 business days. If you haven’t done the work by then, you must contact us again to reactivate your request.
      • If you start the work before hearing from our member companies and you damage a cable, you will be held legally responsible and could be sued.

      Process your locate request on line


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    • Blog Last Articles

    • Pre-marking

      jeudi 2 décembre 2010 13:51

      The excavator pre-marking in white paint permits you to precisely identify where the work zone will be. This will permit you to efficiently cover the entire zone where the work will take place and prevent you from having to be on site or having to contact the client to get more information about the exact [...]
    • Info-excavation wants your opinion!

      jeudi 20 mai 2010 08:55

       Info- Excavation adheres to the principal on continuously improving our service and to do this we want your opinion. Your suggestions and comments are valuable to us. What do you think of our service? Are there aspects to improve on? What are our strong points?  It's your turn to speak.
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